Last updated: [Month Day, Year]
1. Scope
This Refund Policy applies to all consulting, business development, customer support and business process outsourcing (BPO), marketing, brand development, logistics and real estate consulting services (the "Services") provided by [Legal entity name] ("Taiwo Global," "we," "us") to any client ("Client," "you"). Our Services are professional services performed under a written agreement, statement of work or proposal (each, an "Agreement") and billed by invoice. If an Agreement contains different refund or cancellation terms, the Agreement controls.
2. Services are generally non-refundable once performed
Because our Services consist of time, expertise and work product delivered to you, fees for Services already performed, hours already worked and deliverables already provided are non-refundable, except as stated in this policy or required by law.
3. Deposits and retainers
- Any deposit or advance payment stated in your Agreement (typically [deposit %] of the project fee) reserves our team's time and covers onboarding, planning and setup work.
- Deposits are non-refundable once work has started, unless your Agreement says otherwise.
- If you cancel in writing before any work has started, we will refund your deposit minus any third-party costs already incurred and an administrative fee of [amount or %].
- Unused retainer balances at the end of an engagement will be [refunded / credited toward future Services], as stated in your Agreement.
4. Cancellation by the Client
You may end an engagement by giving us [cancellation notice period, e.g. 15 days'] written notice, unless your Agreement sets a different notice period or a fixed term. On cancellation you must pay for:
- all Services performed up to the effective cancellation date;
- any work in progress, prorated by the time or milestones completed;
- approved third-party costs and expenses already incurred or committed; and
- any early-termination fee stated in your Agreement.
If you have prepaid for Services that have not yet been performed, we will refund the unearned portion within [30] days of the cancellation date, after deducting the amounts above.
5. Cancellation by Taiwo Global
If we end an engagement for reasons that are not your fault, we will refund any prepaid fees for Services not yet performed. If we end an engagement because you breached the Agreement, including non-payment, no refund is due and all fees earned to date remain payable.
6. Satisfaction concerns and corrections
If you believe a deliverable does not meet the specifications in your Agreement, notify us in writing within [10] business days of delivery and describe the problem. We will review it in good faith and, where the deliverable does not conform to the Agreement, our first remedy is to correct or re-perform the affected work at no extra charge. A refund or credit is available only if we cannot correct the work within a reasonable time, and is limited to the fees paid for the non-conforming portion.
7. What is not refundable
- Results-based outcomes we do not control, such as sales, leads, financing approvals, property sale prices or closing dates
- Third-party costs paid on your behalf (software licenses, advertising spend, filing fees, travel, vendor charges)
- Real estate transaction costs, earnest money and closing costs, which are governed by the purchase contract and applicable law, not this policy
- Late fees and collection costs
8. How to request a refund
Email info@taiwoglobal.com with your name, company, invoice number and the reason for your request. We will respond within [10] business days. Approved refunds are issued to the original payment method within [30] days, or as a credit if you prefer.
9. Chargebacks
Please contact us before disputing a charge with your bank or card issuer, so we can resolve the issue directly. Chargebacks filed for Services that were performed, or without first contacting us, are handled under our Merchant Policy.
10. Contact
[Legal entity name], 1712 Pioneer Avenue, Ste 135, Cheyenne, WY 82001 · info@taiwoglobal.com · (866) 631-1403